wenbd Privacy Policy — How We Protect Your Data

1. Introduction

wenbd ("we", "our", "us") is committed to protecting the personal data of every player who registers and uses the wenbd platform at wenbd.ws. This Privacy Policy ("Policy") explains how we collect, use, store, share, and protect personal information in connection with the operation of our online betting and casino services, which are primarily offered to players based in Bangladesh.

This Policy applies to all users of the wenbd platform, including registered account holders, visitors who browse the site without registering, and individuals who contact wenbd's customer support team. By using the wenbd platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

This Policy should be read in conjunction with wenbd's Terms & Conditions, which are available at wenbd.ws/terms-conditions. In the event of any conflict between those documents and this Policy on matters relating to personal data, this Policy shall prevail.

2. Personal Data We Collect

wenbd collects personal data in two broad categories: information you provide directly, and information we gather automatically when you interact with the platform.

2.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, email address, mobile phone number, and chosen username when you create a wenbd account.
• Identity Verification (KYC) Documents: Copies of your national identity card (NID), passport, or other government-issued identification submitted during the account verification process.
• Financial Data: Payment method details necessary to process deposits and withdrawals in Bangladeshi Taka, including bKash account numbers, Nagad wallet references, Rocket or Upay account identifiers, and bank account or card details where applicable. We do not store full card numbers; these are handled by our payment processors under their own security standards.
• Communication Records: Messages, emails, live chat transcripts, and any other correspondence you exchange with the wenbd support team.
• Responsible Gaming Inputs: Deposit limits, loss limits, session time preferences, and self-exclusion requests you submit through the platform's responsible gaming tools.

2.2 Information Collected Automatically

• Device & Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and time zone settings.
• Usage Data: Pages visited, games played, bet history, session duration, clickstream data, and platform navigation patterns.
• Cookie Data: Information stored in cookies and similar tracking technologies as described in Section 7 of this Policy.
• Transaction Data: A complete record of all deposits, withdrawals, bets, game results, bonus activations, and account balance changes associated with your wenbd account.
• Geolocation Data: Approximate location derived from your IP address, used to verify that you are accessing the platform from a permitted jurisdiction and to comply with responsible gaming geographic restrictions.

3. How We Collect Your Data

wenbd collects personal data through the following channels:

• Account Registration Form: Data submitted when you create or update your wenbd account.
• KYC Verification Submissions: Documents you upload in response to an identity verification request.
• Payment Transactions: Data exchanged with payment processors when you make deposits or request withdrawals.
• Customer Support Interactions: Data shared during live chat, email, or any other support channel communication.
• Platform Cookies and Analytics: Automatic data collection technologies described in Section 7.
• Third-Party Identity and Fraud Screening Services: Verification data returned by identity-check and fraud-prevention partners when we screen account applications or transactions.
• Publicly Available Sources: In limited circumstances, wenbd may cross-reference information against publicly available databases to confirm identity or detect fraudulent activity.

4. How We Use Your Personal Data

wenbd uses your personal data for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and operating your wenbd player account, including processing deposits and withdrawals in BDT.
Identity Verification	Confirming that you meet the 21+ age requirement and that your identity is genuine, in compliance with our KYC obligations.
Payment Processing	Facilitating secure transactions via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard.
Fraud Prevention	Detecting and preventing fraudulent activity, account duplication, money laundering, and other illegal or prohibited conduct on the platform.
Responsible Gaming	Monitoring gameplay patterns to identify potential problem gambling, enforcing player-set limits, and managing self-exclusion requests.
Customer Support	Responding to enquiries, complaints, and account-related requests submitted to the wenbd support team.
Platform Improvement	Analysing aggregated and anonymised usage data to improve platform performance, user experience, and game offerings.
Marketing Communications	Sending promotional offers and bonus notifications where you have provided consent. You may opt out at any time.
Legal Compliance	Meeting any obligations imposed by applicable law, including responding to lawful requests from regulatory or law enforcement authorities.

5. Legal Basis for Processing

wenbd processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfil the contract formed when you register a wenbd account and accept the Terms & Conditions. This includes account management, payment processing, and customer support.
• Legitimate Interests: Processing is necessary to pursue wenbd's legitimate business interests, including fraud prevention, platform security, and improving services, provided those interests are not overridden by your rights and freedoms.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including identity verification requirements and the detection of financial crime.
• Consent: Where processing is based on your explicit consent — for example, receiving marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

wenbd does not sell or rent your personal data. We share personal data with third parties only in the following limited and controlled circumstances:

6.1 Service Providers

We engage third-party service providers who assist in operating the wenbd platform. These include payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, Mastercard), identity verification services, cloud hosting providers, and customer support software vendors. All service providers are contractually required to handle personal data in accordance with our instructions and this Policy, and are prohibited from using your data for their own purposes.

6.2 Game Software Providers

Certain game studios and live dealer providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited technical data (such as session tokens and anonymised player identifiers) necessary to deliver their games within the wenbd platform. These providers do not receive your full personal profile.

6.3 Legal and Regulatory Authorities

wenbd may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, where disclosure is necessary to protect the safety of our players, or where we have a good-faith belief that disclosure is required to investigate or prevent fraud, money laundering, or other illegal activity.

6.4 Business Transfers

In the event that wenbd undergoes a merger, acquisition, or sale of all or part of its assets, personal data held by wenbd may be transferred to the acquiring entity. Affected players will be notified via email or a prominent site notice prior to any such transfer, and the acquirer will be required to honour the commitments set out in this Policy.

7. Cookies & Tracking Technologies

wenbd uses cookies and similar technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the wenbd website. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that maintain your logged-in state and security cookies that help prevent cross-site request forgery. These cookies cannot be disabled without impairing platform functionality.
• Performance and Analytics Cookies: Used to collect anonymised data about how players navigate the platform, which pages are most visited, and where errors occur. This data helps us improve platform performance and user experience.
• Functionality Cookies: Remember your preferences such as preferred language, display settings, and recent activity to personalise your experience on return visits.
• Fraud Prevention Cookies: Help identify and block suspicious activity, duplicate account attempts, and other security threats by enabling device fingerprinting and cross-session pattern analysis.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent certain parts of the wenbd platform from functioning correctly. wenbd does not use third-party advertising cookies or retargeting technologies on the platform.

8. Data Retention

wenbd retains personal data for as long as is necessary to fulfil the purposes described in this Policy, to maintain your active account, and to comply with applicable legal obligations. The following general retention periods apply:

• Active Accounts: Personal data is retained for the full duration of your wenbd account's active status and for a period of five (5) years following permanent account closure.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of seven (7) years to comply with anti-money-laundering and financial record-keeping obligations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years after the account they relate to is permanently closed.
• Support Communications: Customer support correspondence is retained for three (3) years from the date of the most recent interaction in a given thread.
• Marketing Consent Records: Records of your marketing consent or opt-out decision are retained for the duration of your account and for three (3) years following account closure.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with your identity.

9. Data Security

wenbd implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption of all data in transit between your device and the wenbd platform;
• Encryption at rest for stored personal data and KYC documents;
• Cryptographic hashing of passwords — plain-text passwords are never stored;
• Role-based access controls that limit employee access to personal data to those with a defined operational need;
• Regular security audits and vulnerability assessments of platform infrastructure;
• Automated monitoring systems that detect and alert on unusual access patterns or potential data breaches in real time;
• Strict contractual requirements placed on all third-party service providers with access to wenbd player data.

While wenbd takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights and freedoms, wenbd will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

10. Your Privacy Rights

wenbd respects your rights over your personal data. Depending on your circumstances, you may be entitled to exercise the following rights:

• Right of Access: You have the right to request a copy of the personal data wenbd holds about you, along with information about how it is being used.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request that wenbd delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 8.
• Right to Restriction of Processing: You may request that wenbd restrict the processing of your personal data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request a structured, machine-readable copy of the personal data you provided to wenbd.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for fraud detection, in circumstances where you believe your rights and freedoms override wenbd's interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time via your account settings or by contacting support.

To exercise any of these rights, please submit a written request to [email protected] (plain text — not a clickable link). wenbd will acknowledge your request within 3 business days and will endeavour to fulfil it within 30 calendar days. Complex requests or requests requiring third-party coordination may take up to 60 days; you will be informed if an extension is required.

11. Children and Minors

The wenbd platform is strictly for adults aged 21 and above. wenbd does not knowingly collect personal data from individuals under the age of 21. If wenbd becomes aware that a registered account belongs to or has been used by a minor, that account will be immediately suspended, any funds in the account will be returned to the deposit source, and all associated personal data will be permanently deleted.

Parents and guardians who believe a minor may have accessed the wenbd platform using their details or a falsified identity are encouraged to contact [email protected] immediately so that the matter can be investigated and resolved promptly.

12. Third-Party Links and Services

The wenbd platform may from time to time reference or display content from third-party game providers and payment services. While wenbd selects these partners carefully, we are not responsible for the privacy practices of external parties. This Policy applies solely to data collected and processed by wenbd. Players who interact directly with third-party payment platforms such as bKash, Nagad, or Rocket should review those providers' own privacy policies to understand how they handle personal data.

13. Updates to This Privacy Policy

wenbd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify registered players via email and by displaying a prominent notice on the wenbd platform. The revised Policy will state the updated effective date at the top of the document.

Your continued use of the wenbd platform following notification of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the platform and may request account closure by contacting [email protected].

The current version of this Privacy Policy is always accessible at wenbd.ws/privacy-policy. The English language version of this Policy is the authoritative version; in the event of any inconsistency with a translated version, the English text prevails.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or wenbd's handling of your personal data, please reach out to our support team using the contact details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the wenbd platform
• Response Time: Acknowledgement within 3 business days; resolution target of 30 calendar days
• Operating Hours: Bangladesh Standard Time (BST, UTC+6)

This Privacy Policy was last reviewed and updated on 1 January 2026. The language of this document is English.